Shipping policy

At Scent Vibez, we strive to ensure that your order is processed and shipped as quickly as possible. Below is an overview of our shipping guidelines and policies:

Signature Requirements & Tracking

• Certain packages may require a signature upon receipt. Please ensure you track your shipment to stay updated on its delivery status.

Order Processing Time

• We aim to ship orders within 48 hours of order placement (excluding weekends, holidays, and holiday observance days).
• During high-volume periods (such as promotions or holiday seasons), it may take an additional 48 hours to process your order.

Order Delays

We make every effort to ship your order promptly. However, the following factors may delay your order:

• Inventory discrepancies or issues with product quality that don’t meet our standards.
• Incorrect or mismatched billing and shipping addresses.
• Security flags or verification issues with your payment method.
• Severe weather or emergency situations.

For orders containing 10 or more samples or custom sample packs, processing may take an additional 24-48 hours.

We will contact you promptly if there are any issues or delays with your order.

Address Accuracy & Redirects

Please ensure your shipping address is correct at checkout. We cannot redirect or cancel orders once they have been dispatched.

High-Value Orders & Fraud Prevention

• High-value orders  may be subject to further verification or require additional processing time.
• We reserve the right to cancel or refund any transaction at our discretion, particularly in cases involving suspected fraudulent activity, import/export restrictions, or carrier limitations.

If your order is canceled, we will contact you promptly via info@scentvibez.com to assist with placing a successful order.

Undelivered Orders

If your order is marked as “delivered” but you did not receive it, please contact Customer Service immediately. If we determine that the order is lost, we will issue a replacement. Note that by accepting a replacement, you waive the right to a monetary refund. Store credit will be issued if the replacement item is returned.

 

Shipping Outside the USA

Scent Vibez offers a hassle-free international checkout experience. Customs fees, processing fees, taxes, and duties are calculated upfront and included in your final order total at checkout. Please review your country’s Customs and Import Regulations before placing your order, as perfume imports may be restricted.

Please see a list of the countries we ship to here.

 

Additional Notes

• Processing time: Please allow up to 72 hours for order processing before shipment. Expedited shipping methods apply to transit time only and do not include order processing time.
• Shipping fees are non-refundable.
• Orders over $150 cannot be shipped to PO Boxes, as a signature is required upon delivery.

 

International Shipping Rates & Restrictions

We offer international shipping via UPS for most countries. Customs fees, processing fees, taxes, and duties are paid upfront at checkout.

In the rare case that we are unable to ship to your location due to import/export restrictions or other limitations, your order will be promptly canceled and refunded. You will also be contacted by one of our customer service representatives.

Please note that countries we ship to may change without notice, and international customers are responsible for any return shipping costs should they wish to make a return.

We are committed to providing the best possible shopping experience, and we continually review and improve our processes to get your orders shipped and delivered as quickly as possible.

If you have any questions, please contact us at info@scentvibez.com.