1. INTRODUCTION

1.1 Scope. These terms and conditions govern the supply of products by Scent Vibez to you.

1.2 Importance of Reading. We encourage you to review these terms thoroughly before submitting your order. They cover essential details regarding our services, such as how we handle orders, address issues, and manage contracts. If anything is unclear, please reach out to us.

2. COMPANY INFORMATION & CONTACT DETAILS

2.1 Who We Are. Scent Vibez is a fragrance retailer, committed to providing exceptional products and customer service.

2.2 How to Contact Us. You can reach our customer support team at contact@scentvibez.com or by calling our support line.

2.3 How We Will Contact You. We will communicate with you using the email or postal address provided in your order.

2.4 Definition of “Writing”. References to “writing” or “written” in these terms include electronic communications, such as email.

3. ORDERING & CONTRACT FORMATION

3.1 Placing Orders. Orders can be made directly on our website. If online ordering isn’t accessible to you, feel free to reach out to us for alternative arrangements.

3.2 Order Acceptance. A contract is formed when we confirm your order via email.

3.3 Order Rejection. If we’re unable to fulfill your order (e.g., due to stock issues or incorrect product information), we will notify you and ensure no charges are applied.

3.4 Order Reference. For efficiency, we assign each order a unique order number; please use this reference in any communication about your order.

4. PRODUCT INFORMATION

4.1 Product Appearance. We strive for accuracy in product imagery on our site, but colors and details may vary slightly from the actual product due to display variations.

4.2 Packaging Variability. The product packaging may differ from the images shown online.

5. REQUESTING PRODUCT CHANGES

If you need to make adjustments to an order after it’s been placed, contact us promptly. We’ll confirm whether the change is possible, explain any resulting impacts on pricing or delivery, and await your approval to proceed.

6. OUR RIGHT TO MAKE CHANGES

6.1 Minor Adjustments. We may make minor modifications to comply with relevant regulations or improve packaging.

6.2 Major Changes. If significant adjustments are needed (beyond minor modifications), we will inform you, and you may have the option to cancel your order for a refund.

7. DELIVERY OF PRODUCTS

7.1 Delivery Fees. Delivery costs will be displayed at checkout on our website.

7.2 Delivery Timeframes. Estimated delivery dates will be provided during the order process.

7.3 Unforeseen Delays. If delays occur due to circumstances beyond our control, we’ll keep you informed and take reasonable steps to minimize the impact. However, significant delays may give you the right to cancel your order and request a refund.

7.4 If No One Is Available for Delivery. We’ll leave instructions for rescheduling or collecting your items from a local depot.

7.5 Responsibility After Delivery. You are responsible for the products once they are delivered to the address provided.

8. YOUR RIGHT TO CANCEL

8.1 General Right to Cancel. You may cancel the contract with us at any time. Your eligibility for a refund depends on several factors, such as product condition and timing.

8.2 Canceling Due to Changes or Errors. If we make significant changes to the product or if there is a pricing or description error, you may cancel your order and receive a full refund.

8.3 Canceling Due to Change of Mind. If you change your mind, you may return unopened products within 14 days of delivery, though return shipping costs may apply.

8.4 Restrictions on Cancellation. Certain items, particularly those sealed for hygiene purposes, may not be eligible for return if opened. Products must be in their original, saleable condition for a return to be accepted.

9. PROCESS FOR CANCELLING & RETURNING PRODUCTS

9.1 How to Notify Us. To cancel, email us at info@scentvibez.com, including your order number and reason for cancellation.

9.2 Returning Items. If cancellation occurs after dispatch, you must return the items to us. Contact customer support to obtain a return label and send the items back within 14 days.

9.3 Return Shipping Costs. We will cover return shipping fees if the product is faulty, misdescribed, or if you’re canceling due to a significant change made by us.

This document provides the fundamental terms to guide purchases and interactions with Scent Vibez. If any clarification is needed, please contact us at info@scentvibez.com.